Outboard Motor Refund and Return Policy | Outboard Motor Shop Online
The Outboard Motor Refund and Return Policy of Outboard Motor Shop Online explains the conditions, procedures, and requirements for returning eligible new and used outboard motors purchased through our website. We aim to provide customers with a clear, fair, and transparent return experience. Customers are encouraged to review this policy before placing an order so they understand the return period, product eligibility, shipping responsibilities, and refund process. All returns are subject to the terms below and applicable Canadian consumer protection laws.
1. 30-Day Return Period
Outboard Motor Shop Online accepts return requests for eligible outboard motors within 30 calendar days of delivery. Customers must contact our customer service team within this period to request a return. Submitting a request does not automatically guarantee approval. All requests will be reviewed according to this policy and any mandatory legal requirements.
2. Eligible Products and Return Conditions
Eligible new and used outboard motors may qualify for a return, including requests for reasons other than defects. To be considered, the motor must be returned with its supplied accessories, components, and any items originally included with the order. Used motors must remain in substantially the same condition as received, allowing for reasonable inspection.
Damage caused by misuse, improper installation, unauthorized modifications, neglect, or abnormal wear after delivery may affect return eligibility. Customers should inspect their motors carefully upon arrival and contact us promptly if they notice a problem.
3. How to Request a Return
To begin the return process, contact Outboard Motor Shop Online using the customer service information published on our website. Please provide your order number, delivery date, product details, and a clear explanation of why you wish to return the motor. Photographs or supporting documentation may be requested to help us assess the request.
Customers must wait for return authorization and shipping instructions before sending a motor back. Unauthorized returns may experience delays while we verify the order and determine the appropriate next steps.
4. Refund Method and Processing Time
Once an authorized return arrives, we will inspect the motor and notify the customer of our decision. Approved refunds will generally be issued to the original payment method, where possible, within 5–10 business days after approval. The time required for the funds to appear in an account may vary depending on the bank, card issuer, or payment provider.
If a refund cannot be issued to the original payment method, we will contact the customer to discuss an appropriate alternative, subject to applicable law.
5. Return Shipping Costs
For approved returns involving a confirmed defect, an incorrect item, or damage present at delivery, Outboard Motor Shop Online will arrange or cover reasonable return shipping costs, subject to applicable law. For other approved returns, the customer is responsible for return shipping costs unless otherwise agreed.
Because outboard motors are heavy and may require specialized transportation, customers must contact us before arranging shipment. We will provide available return instructions and guidance regarding shipping arrangements and estimated costs.
6. Damaged, Defective, or Incorrect Orders
If your motor arrives damaged, defective, or different from the item ordered, please contact us promptly. Include your order details and photographs where possible. We will review the circumstances and explain the available resolution, which may include repair, replacement, or refund, as appropriate and subject to applicable law.
7. Exceptions and Consumer Rights
A return may be refused if the product does not meet the eligibility requirements described in this policy, except where applicable law provides otherwise. Nothing in this policy removes or limits any mandatory consumer rights or remedies available under applicable Canadian law.
8. Contact Our Customer Service Team
For return authorization, shipping instructions, or refund questions, contact Outboard Motor Shop Online using the customer service details published on our website. Providing complete order information will help us review your request efficiently.
Our goal is to handle eligible returns fairly, communicate clearly throughout the process, and process approved refunds promptly. Thank you for choosing Outboard Motor Shop Online.